Important Information During COVID-19

Due to guidelines from the Alabama Public Health Department and the Alabama Board of Dental Examiners, our office will be closed through the month of April except for emergency appointments.

Woman named Stephanie smiling with her chin resting on her hands in front of a pink background

Frequently asked questions about this closure:

I have a scheduled appointment in April, what should I do?

We are reaching out to all of our patients that have appointments scheduled in April to reschedule for May. If we haven’t contacted you yet, please give our office a call and we will find a new convenient appointment time for you. We do want to make sure you have no current issues or concerns with your appliance. If you have any questions, please call our office.

 

How will this affect my treatment to have a large gap in between adjustments?

Our patients are family to us and we miss seeing you. However, your total treatment time should not be greatly altered. If you have any concerns, or even if you want to know if you can stop wearing a certain set of rubber bands or Aligner trays, we can setup a video chat to discuss and advise accordingly. You can also complete a VIRTUAL APPOINTMENT on our website.

 

What about my account? Do I owe you money for this month?

This is a great question and understandable in these times. When we contract with you for your treatment, we estimate the time it will take to COMPLETE your smile and base your total treatment cost on that estimate. Just like car payments, the total cost of treatment is divided up over agreed time frame. In the unfortunate event that this virus service interruption causes your treatment time to be longer than stated, it will not cost you any additional amount for this delay.

 

What happens if I have a wire poking or something is causing me pain?

No matter what is going on in the world, we never want our patients to be in any discomfort! Please call our office and we will make sure your concerns are taken care of. We can guide you through techniques you can do yourself or we will make arrangements for one of our doctors to meet with you and take care of any urgent needs that cannot be resolved on the phone.

 

What if I need more supplies or appliances?

If you are in need of rubber bands or wax, you can pick some up in the mail boxes at our Gulf Shores, Foley or Mobile offices. You can also find supplies at your local drug store.
If you are currently wearing Aligners and reach the end of your set of trays, please text us or use this form to CONTACT US and set up a video chat. Please also reach out if you lose or break an aligner or retainer so that we can advise accordingly.

 

How long will you be closed?

This is an evolving situation and changing daily. We are following the guidelines as they come out from both the CDC and the State Health Department. Our number one priority is the health and well-being of our patients and our team. Please stay tuned for continued updates in the coming weeks via our social media, where we will do our best to keep you posted. We will be in touch to reschedule any missed appointments when we know our office will be reopening.

 

Please remember to BRUSH properly while you are away from our office. We aren’t able to check how well you are doing and need for you to do your part to make sure you have a beautiful smile.

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